Privacy Policy
September 2026
1. Controller
The controller responsible for the processing of personal data on this website is:
MakePro X GmbH
Im Grund 15
53819 Neunkirchen-Seelscheid
Germany
E-mail: info@makepro-x.com
Website: www.makepro-x.com/
Managing Director: Frank Hund
Registered with Amtsgericht Siegburg under HRB 14363
VAT ID: DE305122935
Further company information can be found in our Legal Notice (Imprint).
2. General Information
We take the protection of your personal data seriously. This Privacy Policy explains what personal data we collect and process when you visit our website, create a customer account, contact us or place an order through our online shop.
Personal data means any information relating to an identified or identifiable natural person, such as a name, email address, postal address, telephone number, IP address or customer account information.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
3. Website and Hosting – Odoo
Our website, online shop and associated customer and order management functions are operated using Odoo.
Odoo provides the technical platform used to operate the website, customer accounts, online shop and associated business processes.
In connection with the operation of our Odoo environment, personal data may be processed by Odoo on our behalf. This may include information relating to website visitors, registered customers, orders and business communications.
The processing is carried out as necessary for the operation of our website and online shop, for the performance of contracts and for the secure and reliable provision of our online services.
Depending on the particular processing activity, the legal basis is Art. 6(1)(b), Art. 6(1)(c) or Art. 6(1)(f) GDPR.
Our legitimate interest pursuant to Art. 6(1)(f) GDPR is the secure, efficient and reliable operation of our website and business systems.
4. Server Log Data
When you access our website, technical information may automatically be transmitted by your browser and processed by the systems providing the website.
This may include:IP address;date and time of access;requested page or resource;browser type and version;operating system;referring website; andtechnical information concerning the request and response.
This information is processed in order to provide the website, maintain system security, identify technical problems and prevent misuse.
The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest is the secure and technically reliable operation of our website.
5. Customer Accounts
Certain functions of our online shop may require or allow the creation of a customer account.
When you create or use a customer account, we may process information including:name;company;business address;email address;telephone number;VAT identification number;login and account information; andinformation required to administer your customer relationship.
Our online shop is primarily intended for professional and business customers. Information provided during registration may therefore also be used to administer or verify your customer status.
The processing is necessary to create and administer your customer account, provide access to the shop and establish or perform a contractual relationship.
The legal basis is Art. 6(1)(b) GDPR.
6. Orders and Contract Processing
When you place an order through our online shop, we process the information necessary to process and fulfil that order.
This may include:name and company;billing and delivery address;email address and telephone number;VAT identification number;products ordered;prices and discounts;payment information;delivery information;order and invoice history; andcorrespondence relating to the order.
We use this information to process your order, arrange payment and delivery, issue invoices and provide customer support.
The legal basis is Art. 6(1)(b) GDPR.
Where we are legally required to retain commercial, accounting or tax-related records, the processing and retention of such information is based on Art. 6(1)(c) GDPR.
7. Payment Processing
We offer payment through PayPal and Stripe.
When you select one of these payment methods, information required to process the payment is transmitted to the respective payment service provider. Depending on the payment method and transaction, this may include your name, billing and shipping address, email address, transaction amount, currency, IP address and payment-related information.
PayPal
When you choose PayPal, information required to process the transaction is transmitted to and processed by PayPal.
PayPal processes personal data in accordance with its own privacy information and may process data for purposes including payment processing, authentication, fraud prevention and compliance with legal obligations.
Stripe
We use Stripe for card payments and other payment methods made available through Stripe.
Information necessary for the transaction is transmitted to Stripe. This may include your name, contact information, billing and shipping address, IP address, payment information and information about the transaction.
Stripe may process this information for payment processing, authentication, fraud and risk prevention and compliance with applicable legal obligations.
For European processing, relevant Stripe entities are located in Ireland.
Where payment processing is necessary to complete your purchase, the processing by us is based on Art. 6(1)(b) GDPR. Payment providers may process certain information on additional legal bases for their own regulatory, security and fraud-prevention obligations.
We do not receive complete card credentials where these are entered and processed directly through the payment provider's payment systems.
8. Shipping and Delivery – Sendcloud
We use Sendcloud to manage the shipment and delivery of orders.
For this purpose, information required to process a shipment may be transmitted to Sendcloud and subsequently to the shipping carrier responsible for the respective delivery.
This may include:recipient name;company;delivery address;email address;telephone number; andinformation relating to the shipment and order.
The information is used to create and administer shipments, enable shipping carriers to deliver parcels and provide shipment tracking.
The transfer and processing of this information is necessary for the fulfilment of your order and is based on Art. 6(1)(b) GDPR.
The shipping carrier ultimately used for an order may vary depending on destination, shipment characteristics and the shipping service selected.
9. Contacting Us
If you contact us by email, through a contact form or by other means, we process the information you provide in order to respond to your enquiry.
Depending on the nature of the enquiry, processing is based on Art. 6(1)(b) GDPR where the communication relates to a contract or steps prior to entering into a contract.
For other business communications, processing may be based on Art. 6(1)(f) GDPR. Our legitimate interest in such cases is responding to enquiries and maintaining business relationships.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are technically necessary for the operation of the website. They may, for example, be required to maintain your session, authenticate users, remember preferences or preserve the contents of your shopping cart.
Where technically necessary cookies or comparable technologies are required to provide a service requested by the user, they may be used without consent to the extent permitted by applicable law.
Other cookies or third-party technologies may require your consent. Where consent is required, the relevant services or technologies are activated only after the appropriate consent has been provided.
Where available, you can manage your selection through our cookie banner.
Further information about cookies used by our website is available in our Cookie Policy.
11. Website Analytics – Plausible Analytics
We use Plausible Analytics as integrated into our Odoo website in order to obtain statistical information about the use of our website.
For Odoo Online websites, Odoo provides an integrated Plausible Analytics solution and operates its own Plausible server.
Plausible is used to provide aggregated information about website traffic and usage. This allows us to understand, for example, which pages are visited and how visitors reach and use our website.
We use this statistical information to analyse and improve the performance, content and usability of our website and online shop.
The legal basis for this processing is Art. 6(1)(f) GDPR insofar as the processing is permitted without consent. Our legitimate interest is the analysis and improvement of our website and online services.
Where a particular analytics function or technology requires consent under applicable law, processing is instead based on Art. 6(1)(a) GDPR and only takes place after the appropriate consent has been provided.
12. Recipients of Personal Data
Depending on your use of our website and online shop, personal data may be disclosed to or processed by the following categories of recipients:Odoo – website, online shop and business platform;PayPal – payment processing;Stripe – payment processing;Sendcloud – shipment processing and logistics integration;shipping carriers selected for the respective delivery – physical delivery of orders;IT and technical service providers where necessary for the operation and security of our systems;professional advisers where necessary; andpublic authorities where disclosure is required by law.
Personal data is only transmitted to recipients to the extent necessary for the respective purpose or where another legal basis permits or requires the processing.
Where a service provider processes personal data on our behalf, appropriate data processing arrangements are used where required by law.
13. International Data Transfers
Some of the service providers involved in operating our website, processing payments or providing other services may process personal data outside the European Union or European Economic Area or may use service providers located in other countries.
Where personal data is transferred to a country for which the European Commission has adopted an adequacy decision, the transfer may be based on that decision.
Where no adequacy decision applies, appropriate safeguards are used where required by the GDPR. These may include the European Commission's Standard Contractual Clauses or another legally recognised transfer mechanism.
Additional information about international transfers carried out independently by PayPal, Stripe or other service providers can be found in the respective providers' privacy information.
14. Retention of Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
Data relating to orders, invoices, payments and other business transactions may be retained for longer periods where this is necessary to comply with statutory accounting, commercial or tax retention requirements.
Customer account data is generally retained for the duration of the customer relationship and may subsequently be retained where necessary to comply with legal obligations or establish, exercise or defend legal claims.
Information relating to enquiries and business correspondence is retained for as long as necessary for the respective communication and any resulting business relationship, subject to applicable statutory retention requirements.
15. Data Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures are reviewed and adapted where appropriate in light of technical developments and the risks associated with the processing.
However, no transmission or storage system can provide absolute security.
16. Your Rights
Subject to the requirements and limitations provided by applicable law, you have the right to:obtain information about personal data we process about you pursuant to Art. 15 GDPR;request correction of inaccurate or incomplete personal data pursuant to Art. 16 GDPR;request deletion of personal data pursuant to Art. 17 GDPR;request restriction of processing pursuant to Art. 18 GDPR;receive personal data in a portable format where the requirements of Art. 20 GDPR are met;object to processing based on legitimate interests pursuant to Art. 21 GDPR; andwithdraw consent at any time where processing is based on consent pursuant to Art. 7(3) GDPR.
Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. Where processing is based on Art. 6(1)(f) GDPR, you have the right to object, on grounds relating to your particular situation, to the processing of your personal data.
To exercise your rights, please contact:
MakePro X GmbH
Im Grund 15
53819 Neunkirchen-Seelscheid
Germany
info@makepro-x.com
17. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.
You may in particular contact the supervisory authority responsible for our place of establishment or another competent supervisory authority.
18. Changes to this Privacy Policy
We may update this Privacy Policy where changes to our website, online shop, services, service providers or applicable legal requirements make this necessary.
The current version is the version published on this website.
The controller responsible for the processing of personal data on this website is:
MakePro X GmbH
Im Grund 15
53819 Neunkirchen-Seelscheid
Germany
E-mail: info@makepro-x.com
Website: www.makepro-x.com/
Managing Director: Frank Hund
Registered with Amtsgericht Siegburg under HRB 14363
VAT ID: DE305122935
Further company information can be found in our Legal Notice (Imprint).
2. General Information
We take the protection of your personal data seriously. This Privacy Policy explains what personal data we collect and process when you visit our website, create a customer account, contact us or place an order through our online shop.
Personal data means any information relating to an identified or identifiable natural person, such as a name, email address, postal address, telephone number, IP address or customer account information.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
3. Website and Hosting – Odoo
Our website, online shop and associated customer and order management functions are operated using Odoo.
Odoo provides the technical platform used to operate the website, customer accounts, online shop and associated business processes.
In connection with the operation of our Odoo environment, personal data may be processed by Odoo on our behalf. This may include information relating to website visitors, registered customers, orders and business communications.
The processing is carried out as necessary for the operation of our website and online shop, for the performance of contracts and for the secure and reliable provision of our online services.
Depending on the particular processing activity, the legal basis is Art. 6(1)(b), Art. 6(1)(c) or Art. 6(1)(f) GDPR.
Our legitimate interest pursuant to Art. 6(1)(f) GDPR is the secure, efficient and reliable operation of our website and business systems.
4. Server Log Data
When you access our website, technical information may automatically be transmitted by your browser and processed by the systems providing the website.
This may include:IP address;date and time of access;requested page or resource;browser type and version;operating system;referring website; andtechnical information concerning the request and response.
This information is processed in order to provide the website, maintain system security, identify technical problems and prevent misuse.
The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest is the secure and technically reliable operation of our website.
5. Customer Accounts
Certain functions of our online shop may require or allow the creation of a customer account.
When you create or use a customer account, we may process information including:name;company;business address;email address;telephone number;VAT identification number;login and account information; andinformation required to administer your customer relationship.
Our online shop is primarily intended for professional and business customers. Information provided during registration may therefore also be used to administer or verify your customer status.
The processing is necessary to create and administer your customer account, provide access to the shop and establish or perform a contractual relationship.
The legal basis is Art. 6(1)(b) GDPR.
6. Orders and Contract Processing
When you place an order through our online shop, we process the information necessary to process and fulfil that order.
This may include:name and company;billing and delivery address;email address and telephone number;VAT identification number;products ordered;prices and discounts;payment information;delivery information;order and invoice history; andcorrespondence relating to the order.
We use this information to process your order, arrange payment and delivery, issue invoices and provide customer support.
The legal basis is Art. 6(1)(b) GDPR.
Where we are legally required to retain commercial, accounting or tax-related records, the processing and retention of such information is based on Art. 6(1)(c) GDPR.
7. Payment Processing
We offer payment through PayPal and Stripe.
When you select one of these payment methods, information required to process the payment is transmitted to the respective payment service provider. Depending on the payment method and transaction, this may include your name, billing and shipping address, email address, transaction amount, currency, IP address and payment-related information.
PayPal
When you choose PayPal, information required to process the transaction is transmitted to and processed by PayPal.
PayPal processes personal data in accordance with its own privacy information and may process data for purposes including payment processing, authentication, fraud prevention and compliance with legal obligations.
Stripe
We use Stripe for card payments and other payment methods made available through Stripe.
Information necessary for the transaction is transmitted to Stripe. This may include your name, contact information, billing and shipping address, IP address, payment information and information about the transaction.
Stripe may process this information for payment processing, authentication, fraud and risk prevention and compliance with applicable legal obligations.
For European processing, relevant Stripe entities are located in Ireland.
Where payment processing is necessary to complete your purchase, the processing by us is based on Art. 6(1)(b) GDPR. Payment providers may process certain information on additional legal bases for their own regulatory, security and fraud-prevention obligations.
We do not receive complete card credentials where these are entered and processed directly through the payment provider's payment systems.
8. Shipping and Delivery – Sendcloud
We use Sendcloud to manage the shipment and delivery of orders.
For this purpose, information required to process a shipment may be transmitted to Sendcloud and subsequently to the shipping carrier responsible for the respective delivery.
This may include:recipient name;company;delivery address;email address;telephone number; andinformation relating to the shipment and order.
The information is used to create and administer shipments, enable shipping carriers to deliver parcels and provide shipment tracking.
The transfer and processing of this information is necessary for the fulfilment of your order and is based on Art. 6(1)(b) GDPR.
The shipping carrier ultimately used for an order may vary depending on destination, shipment characteristics and the shipping service selected.
9. Contacting Us
If you contact us by email, through a contact form or by other means, we process the information you provide in order to respond to your enquiry.
Depending on the nature of the enquiry, processing is based on Art. 6(1)(b) GDPR where the communication relates to a contract or steps prior to entering into a contract.
For other business communications, processing may be based on Art. 6(1)(f) GDPR. Our legitimate interest in such cases is responding to enquiries and maintaining business relationships.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are technically necessary for the operation of the website. They may, for example, be required to maintain your session, authenticate users, remember preferences or preserve the contents of your shopping cart.
Where technically necessary cookies or comparable technologies are required to provide a service requested by the user, they may be used without consent to the extent permitted by applicable law.
Other cookies or third-party technologies may require your consent. Where consent is required, the relevant services or technologies are activated only after the appropriate consent has been provided.
Where available, you can manage your selection through our cookie banner.
Further information about cookies used by our website is available in our Cookie Policy.
11. Website Analytics – Plausible Analytics
We use Plausible Analytics as integrated into our Odoo website in order to obtain statistical information about the use of our website.
For Odoo Online websites, Odoo provides an integrated Plausible Analytics solution and operates its own Plausible server.
Plausible is used to provide aggregated information about website traffic and usage. This allows us to understand, for example, which pages are visited and how visitors reach and use our website.
We use this statistical information to analyse and improve the performance, content and usability of our website and online shop.
The legal basis for this processing is Art. 6(1)(f) GDPR insofar as the processing is permitted without consent. Our legitimate interest is the analysis and improvement of our website and online services.
Where a particular analytics function or technology requires consent under applicable law, processing is instead based on Art. 6(1)(a) GDPR and only takes place after the appropriate consent has been provided.
12. Recipients of Personal Data
Depending on your use of our website and online shop, personal data may be disclosed to or processed by the following categories of recipients:Odoo – website, online shop and business platform;PayPal – payment processing;Stripe – payment processing;Sendcloud – shipment processing and logistics integration;shipping carriers selected for the respective delivery – physical delivery of orders;IT and technical service providers where necessary for the operation and security of our systems;professional advisers where necessary; andpublic authorities where disclosure is required by law.
Personal data is only transmitted to recipients to the extent necessary for the respective purpose or where another legal basis permits or requires the processing.
Where a service provider processes personal data on our behalf, appropriate data processing arrangements are used where required by law.
13. International Data Transfers
Some of the service providers involved in operating our website, processing payments or providing other services may process personal data outside the European Union or European Economic Area or may use service providers located in other countries.
Where personal data is transferred to a country for which the European Commission has adopted an adequacy decision, the transfer may be based on that decision.
Where no adequacy decision applies, appropriate safeguards are used where required by the GDPR. These may include the European Commission's Standard Contractual Clauses or another legally recognised transfer mechanism.
Additional information about international transfers carried out independently by PayPal, Stripe or other service providers can be found in the respective providers' privacy information.
14. Retention of Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law.
Data relating to orders, invoices, payments and other business transactions may be retained for longer periods where this is necessary to comply with statutory accounting, commercial or tax retention requirements.
Customer account data is generally retained for the duration of the customer relationship and may subsequently be retained where necessary to comply with legal obligations or establish, exercise or defend legal claims.
Information relating to enquiries and business correspondence is retained for as long as necessary for the respective communication and any resulting business relationship, subject to applicable statutory retention requirements.
15. Data Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures are reviewed and adapted where appropriate in light of technical developments and the risks associated with the processing.
However, no transmission or storage system can provide absolute security.
16. Your Rights
Subject to the requirements and limitations provided by applicable law, you have the right to:obtain information about personal data we process about you pursuant to Art. 15 GDPR;request correction of inaccurate or incomplete personal data pursuant to Art. 16 GDPR;request deletion of personal data pursuant to Art. 17 GDPR;request restriction of processing pursuant to Art. 18 GDPR;receive personal data in a portable format where the requirements of Art. 20 GDPR are met;object to processing based on legitimate interests pursuant to Art. 21 GDPR; andwithdraw consent at any time where processing is based on consent pursuant to Art. 7(3) GDPR.
Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. Where processing is based on Art. 6(1)(f) GDPR, you have the right to object, on grounds relating to your particular situation, to the processing of your personal data.
To exercise your rights, please contact:
MakePro X GmbH
Im Grund 15
53819 Neunkirchen-Seelscheid
Germany
info@makepro-x.com
17. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.
You may in particular contact the supervisory authority responsible for our place of establishment or another competent supervisory authority.
18. Changes to this Privacy Policy
We may update this Privacy Policy where changes to our website, online shop, services, service providers or applicable legal requirements make this necessary.
The current version is the version published on this website.